Shipping policy
Thank you for choosing Lurap, where we bring you exquisite, handcrafted jewelry. We strive to offer you a smooth and pleasant shopping experience, from placing your order to receiving your beautiful pieces. Please read our detailed shipping policy below to understand how we handle orders, shipping, and delivery.
Shipping Locations:
We currently offer shipping services within India and internationally. Orders placed on our website can be shipped to the following locations:
- Domestic Shipping: All orders across India.
- International Shipping: We ship worldwide, including the USA, UK, Canada, UAE, Australia, and more.
Processing Time:
- Order Confirmation: After placing your order, you will receive an order confirmation email with your order details.
- Processing Time: All orders are typically processed within 1-2 business days (Monday to Friday, excluding weekends and holidays). Processing times may vary for custom-made or high-demand items.
- Custom Orders: For bespoke jewelry or special requests, the processing time may be longer. We will inform you of the estimated shipping date at the time of purchase.
Shipping Time:
-
Domestic Orders (Within India):
- Standard Delivery: 3-7 business days.
- Express Delivery: 1-3 business days (available for an additional fee).
-
International Orders:
- Standard Delivery: 7-15 business days.
- Express Delivery: 3-7 business days (available for an additional fee).
Please note that the delivery time may vary based on the destination, customs processing, and any unforeseen circumstances. Delivery times are estimates and may be subject to changes by the courier or postal services.
Shipping Charges:
-
Domestic Shipping (Within India):
- Standard Shipping: Free Shipping
-
International Shipping:
- Standard International Shipping: The shipping fee varies based on destination and weight. The cost will be calculated at checkout.
- Express International Shipping: The fee for expedited delivery will also be calculated at checkout.
Shipping costs are non-refundable once the package has been dispatched.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our courier partner’s website. If you have any questions about your order status, please contact us at lurapglobal@gmail.com.
Delivery Address:
Please ensure that the delivery address provided is complete and accurate. We cannot be held responsible for delayed or lost packages due to incorrect or incomplete address details. If you realize that there is an error in your address, please contact us immediately at lurapglobal@gmail.com or call us at +91-9930264789 (available 10am-5pm).
Customs and Import Duties (For International Orders):
For international shipments, Lurap is not responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are usually collected by the shipping company upon delivery. We recommend checking with your local customs office for details regarding customs regulations in your country.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping provider to resolve the issue. Lurap is not responsible for items damaged after delivery or for lost packages that have been successfully delivered to the address provided.
If your order arrives damaged, please take photos of the item and packaging and email them to lurapglobal@gmail.com within 48 hours of receiving your package. We will assess the issue and help with the return, replacement, or refund process if applicable.
Returns & Exchanges:
For information on returns, exchanges, or refunds, please refer to our Return Policy here.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to us. We are happy to assist you!
Email: support@lurap.com
Phone: +91-9930264789 (Available Monday to Friday, 10:00 AM to 5:00 PM IST)
Address:
Lurap Jewelry,
Hari Chambers , Old Custom House Road , Kala Ghoda , Fort, Mumbai, Maharashtra 400032
Thank you for choosing Lurap. We are committed to delivering your jewelry with care and excellence.
This shipping policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.